| TREATING OUR CLIENTS FAIRLY |
This is our commitment to providing a service that is fair and transparent to all our clients.
| Our Principles |
The way we conduct business
- Our dealings with you will be open, straightforward and honest. Our aim is to build a long term relationship with you.
Meeting your needs
- We will ask you questions about your needs and circumstances before we advise you.
- We will discuss investment risk with you and ensure that any investment advice we give you takes into account the level of risk you are happy to accept.
- We offer access to the whole market place in order to meet your needs. If we are unable to offer advice or find a suitable product for you, we will let you know.
- Before you accept our advice, we will clearly explain to you the main benefits, costs and risks.
Listening to you
- We may occasionally ask you for feedback on how we can improve our service to you.
- If you make a complaint, we promise to handle your complaint fairly.
How we get paid
- We can work for you on a fee or commission basis. Any charges will be agreed with you before they are incurred.
- Because we have elected to receive the same rate of commission for all pension and investment products you can be confident that our advice is unbiased.
| How Can You Help Us? |
Your personal information
- Please provide as much information as you can, regarding your personal circumstances. This will help us to give advice that meets your needs.
Understanding our advice
- Please let us know if anything we say to you is unclear or if any documents we give you are confusing. We will do everything we can to ensure you understand our advice.